Privacy policy

At Serene Therapies, your privacy is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information per the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Serene Therapies is a wellbeing clinic providing holistic therapies and support to improve physical, emotional, and mental wellbeing.

Contact Details:
Serene Therapies
Room 14 First Floor, Plains View Surgery, 2A Beech Avenue, Mapperly, Nottingham, NG3 5LB
Email: narissa@serenetherapiesnottingham.co.uk
Phone: +44 (0)7974 568 546

We may collect and process the following information:

• Identity Data – Full name, date of birth, gender.
   
• Contact Data – Email address, telephone number, address.
   
• Health and Wellbeing Information – Medical history, relevant conditions, medications, lifestyle information (with your explicit consent).
   
• Appointment and Service Data – Session records, bookings, preferences.
   
• Payment and Billing Information – If applicable.
   
• Website Usage Data – IP address, browser type, pages visited (via cookies or analytics tools).
   

We collect information through:

• Online booking forms and contact forms
   
• Client consultation forms
   
• In-person sessions
   
• Email, phone, or messaging communication
   
• Website visits (cookies/analytics)
   

We collect your data to:

• Provide appropriate treatments and therapies
   
• Communicate with you about appointments and services
   
• Maintain accurate health and therapy records
   
• Comply with legal or professional obligations
   
• Improve our services and website experience
   

We process your data under the following lawful bases:

• Consent – You have given clear consent for us to process your personal data.
   
• Contract – The processing is necessary for a contract we have with you.
   
• Legal Obligation – To comply with applicable laws or regulations.
   
• Legitimate Interests – For the running of our business and ensuring safe and effective treatment.
   

• Your data is securely stored in password-protected digital files or locked physical cabinets.
   
• We only retain your information for as long as necessary (typically 7 years for treatment records).
   
• Access is restricted to authorised personnel only.
   

We do not share your personal data with third parties unless:

• Required by law or professional regulations
   
• You have given explicit consent
   
• Referrals to other healthcare professionals are needed (with your consent)
   

You have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your data
   
• Withdraw consent at any time
   
• Restrict or object to processing
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

ICO Contact:
Website: www.ico.org.uk
Phone: 0303 123 1113

Our website may use cookies to improve user experience and analyse traffic. You can manage your cookie preferences in your browser settings.

We may update this privacy policy from time to time. The latest version will always be posted on our website.

If you have any questions or concerns about your data, please don’t hesitate to contact us at narissa@serenetherapiesnottingham.co.uk